How do I make a purchase?
Visit our site. You will find all the options
Is it necessary to create an account?
No, it is not necessary to create an account. But if you create, you will get updates of our recent collections and offers.
How to track my order?
You will be given a tracking id, once your product is dispatched.
How to cancel my order?
Go to My account >My Order , from there you can cancel.Now ,if your order has not been dispatched then you can follow the above process, otherwise if already dispatched you have to refuse the delivery boy when he comes to deliver the product.
I cannot remember my Password. What to do?
Click on Forgot Password
Can order be customised?
No
What is the mode of payment?
COD (Cash on Delivery) , Google Pay,Phone Pay , Credit Cards. All are accepted. Online security is the utmost important thing for us. All your data and information is safe with us. All payment methods are fully secured PCIS DSS compliant. We encourage you for online payment as it is completely secured.
How long will it take for my order to get delivered?
5- 7 working days.
When do you ship your product?
Within 2 days.
What happens if there is an item missing or damaged?
Contact us at support@kiyajewels.com. Please let us know within 2-3 days, send us a pic to this mail id.
Received a wrong product what to do?
Contact us at support@kiyajewels.com. Send us pic, let us know immediately over whatsapp, phone or email.
I did not like the product I want to return what to do?
Click on Return option from your order history.
I have not received a confirmation mail that my order has been placed what to do?
Contact us at support@kiyajewels.com
Can I pay by UPI at the time of delivery?
It depends on our logistic partner whether they will accept UPI payment or not at the time of delivery.
If I receive a damaged Parcel?
Contact us at support@kiyajewels.com. Do not accept the product if the box is open or the parcel is damaged and let us know about the same.